FAQ (Frequently Asked Questions)

Email Support: cactus@indian-creek.net

Viruses and Hoaxes
Where can I find out if an email attachment contains a virus or is a hoax?

Webmail
How can I check my Indian Creek email when I'm away from home?

e-mail
How can I make an e-mail message larger and easier to read?
How can I tell if a message I tried to send really was sent?
What causes a message to be returned to me marked "Failed Mail" or "Undeliverable"?
How can I send part of a message, an excerpt, I received from one person to another person?
What is the difference between the 'Reply' button and the 'Forward' button?
What does the 'Reply to All' button do?
What is the CC: line in my new message for?
When would I use the BCC: line in my new message?
Why do I have a 'paperclip' button in my toolbar?
Why do graphics take so long to send and receive via e-mail?

Downloading
What does it mean to 'download' something to my computer?

Searches
What are some things to keep in mind when using search engines?

Toolbar Buttons
What do the 'Back' and 'Forward' buttons on the toolbar do?
Where does the 'Home' button take me?
When should I use the 'Reload' or 'Refresh' button?
Why should I use the 'Stop' button before 'Reload' or 'Refresh'?
What's a good way to keep track of the sites I like to return to?

Logging On
Why can't I log on after trying several times when I'm sure I'm spelling my password correctly?
Is there anyway I can avoid typing in my password each time I logon to the Internet?


And the answers are...

Viruses and Hoaxes

NEVER open an email attachment - EVEN IF IT IS FROM SOMEONE YOU KNOW AND TRUST - unless you know exactly what the attachment is. Most viruses are spread this way, unknowingly, from people you DO know. While in the past, most viruses were carried in attachments with a .exe file extension, this is no longer the case. Attachments with extensions of .scr, .vbs, .pif are some of the current file types that are carrying viruses. Even Word documents (.doc) can contain macro viruses. Until recently, viruses were more easily detected because the attachment name and/or subject of the message were known to be associated with a particular virus. Newer viruses have the ability to randomly name the attachment and subject of the message. Some viruses appear as attachments with varying names depending on the day of the month. Others appear with names based on an infected file in the last machine they were sent from.

Other viruses such as Nimda and BadTrans.B can infect a computer just from viewing the message if you're using older versions of Internet Explorer and Outlook Express. Please see http://www.indian-creek.net/nimda.htm for more information.

Here are two links to a site which you can bookmark to check lists of known viruses and virus hoaxes:

Known Viruses
http://www.europe.f-secure.com/v-descs/

Known Hoaxes
http://www.f-secure.com/virus-info/hoax/

To protect your computer from VBScript worms, uninstall the Windows Scripting Host. For more information, see:

http://www.f-secure.com/virus-info/u-vbs/


Webmail

How can I access my Indian Creek email when I'm away from home?

Webmail is a web-based interface that allows you to view your Indian Creek email from any computer with Internet access (friend's house, work, public library, etc.) You can view messages, reply and send new messages from Webmail. Messages remain on the server unless you delete them from Webmail. For more information, see the Webmail F.A.Q.


e-mail

How can I make an e-mail message larger and easier to read?

Once you can have selected the message by single clicking it, press the ENTER key and you will see the message in 'Page View'. (Double clicking the message does the same thing) To reduce the message to it's original size, click on the X box in the upper right hand corner of the page.

How can I tell if a message I tried to send really was sent?

Click on the Out Box and see if anything is there waiting to be sent. Also click on the Sent Box and see if there is a copy of the message. If the Out Box is and there's a copy in the Sent Box, it's gone.

What causes a message to be returned to me marked "Failed Mail" or "Undeliverable"?

There can be several reasons. If there is a typo which causes any part of the e-mail address to not match up EXACTLY with what the receiving server is looking for, the mail will not go.

How can I send part of a message, an excerpt, I received from one person to another person?

"Select" or "Highlight" the part of the message you want to re-send to the second person, then go to the Edit menu and click on 'Copy'. (The selected portion of the original message is now copied.) Open or go to your new message and click where you want to put the excerpt. Go to the Edit menu again and this time click 'Paste'. Tah-Tahhhh !!! The excerpt has now been copied from the original message and pasted in the new.

What is the difference between the 'Reply' button and the 'Forward' button?

Both buttons "re-package" a selected message so that it can be re-sent. The 'Reply' button also addresses the message back to who sent it - the 'Forward' button leaves filling in the address up to you.

What does the 'Reply to All' button do?

This button "re-packages" a selected message and addresses it to everyone who received a copy of the original.

What is the CC: line in my new message for?

Here you can add more e-mail addresses of people who you want to receive a copy your message, but each e-mail address must be separated by a comma or semi-colon. Also keep in mind, if any one of the e-mail addresses is incorrect or un-reachable, the message will become undeliverable and no one will receive it. (For those of you using 'Internet Mail' the e-mail addresses you use in the CC: field must be listed in your address book or added before this feature will work.)

When would I use the BCC: line in my new message?

When you want to be discreet (or sneaky).

BCC: stands for 'Blind Carbon Copy'. (Not all mail programs have this line available) Anyone whose e-mail address appears in this line will get a copy of the sent message, but the people whose addresses appear in the To: and/or CC: lines won't see the BCC: address or know that a copy of the message is being sent to that person.

Why do I have a 'paperclip' button in my toolbar?

This is an 'attachment' button and lets you send copies of files 'clipped' to your e-mail messages. Click on the attachment button and a window will appear which lets you view all the folders and files on your computer. You can 'click' your way through the contents of your computer - choose a document from the "Desktop", open a folder in the "C"drive, or pick some file from a floppy disk. Once you find what file you want to send with you e-mail message, click it once, then click "Attach". That file is now attached or 'clipped' to your e-mail message and will be sent as part of it.

Some hints - Since graphics files and animated files usually contain larger amounts of data than text files and can take much longer to send and receive, it's always best to:

a. compress the file before sending
b. send to single recipients

Why do graphics take so long to send and receive via e-mail?

Many people scan and save photos without realizing the actual file size may be several Megs! These files take a LONG time to be sent via e-mail because they are larger than would fit on several floppy disks. Some service providers don't even accept e-mail messages over a certain size. All scanning software has settings so that you can reduce (compress) the file size down to just a few Kbytes. Check your software 'Help' files for how to do this. Usually, you will want to save the file as a jpeg (.jpg) and set the resolution to 72 dpi. Computer monitors can only display graphics at 72 dpi anyway, so a higher scanning resolution doesn't make viewing any better. You will still have good quality and can send the files much faster - and save bandwidth!

Downloading

What does it mean to 'download' something to my computer?

Downloading a file to your computer means bringing a copy of a file from a remote location on the internet to your machine. These files can be text files, graphics files, sound files, executables (programs that can be 'installed' and perform a function), etc.

Downloading is usually started by:

1. clicking on a download link

2. choosing whether to 'Open' or 'Save' the file

3. if 'Save', picking a location or destination to save the file to

Some hints -

~ If the file is something you just want to view and you're not sure you want to keep it, choose 'Open'.

~ If the file is something you know you want to keep, choose 'Save' and pick 'Desktop' as the destination so it will be easy to find after it's downloaded.

~ Once the file is on your machine, double click its icon to open it. If it's a program, follow the steps in the set-up to install it. Most programs have 'Wizards' similar to the internet set-ups that will walk you through the installation.

Searches

What are some things to keep in mind when using search engines?

Toolbar Buttons

What do the 'Back' and 'Forward' buttons on the toolbar do?

They will move you in each direction, one page at a time, through the most recent pages viewed.

Hints -

~ If you click on the 'Go' menu you will get a drop-down of the recent pages you've viewed, and can click on which ever page you want to return to. This can save multiple clicks on the 'Forward' or 'Back' buttons.

~ With Internet Explorer 4.x, you can view the last pages you've been to by clicking on the 'History' button and then clicking on the page you want to return to.

Where does the 'Home' button take me?

To your start page.

When should I use the 'Reload' or 'Refresh' button?

If a page seems stalled or very slow loading, click the 'Stop' button , then 'Reload' or 'Refresh'. This re-starts the download and brings the most up-to-date information from the site to your screen.

Why should I use the 'Stop' button before 'Reload' or 'Refresh'?

It's a good idea to use the 'Stop' button to interrupt any page that's loading before clicking on a new link or clicking 'Enter' with a different URL typed in. Not using the 'Stop' button can sometimes cause your machine to lock up or can contribute to an error message eventually rearing its ugly head.

What's a good way to keep track of the sites I like to return to?

Use the 'Bookmarks' or 'Favorites' file. When you are on a page you think you may want to return to, open the 'Bookmarks' or 'Favorites' file and click on "ADD". That URL then is placed in your list. Returning to that site later is simply a matter of opening the file and clicking on that URL. Any URLs can be removed by opening the file and using the 'DELETE' or 'EDIT' or 'REMOVE' commands similar to 'ADD'.

Logging On

Why can't I log on after trying several times when I'm sure I'm spelling my password correctly?

On the keyboard, check the 'Caps Lock' key - if it's on, your password is being entered in 'UPPER CASE' and won't match the 'lower case' version on the server.

Is there anyway I can avoid typing in my password each time I logon to the Internet?

Yes, your computer can be setup so you can check the "Save Password" box. To be able to check the "Save Password" box, you need to log on to Windows when you boot up the computer. If you don't want to do this each time, there is a way to "trick" the computer to think you have logged on. Call Mr. Cactus to walk through this setup.



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